Returns & Exchanges

At Whole Latte Love, we want you to be completely satisfied with your home espresso experience, which is why we offer a 30-day return window for most coffee equipment and accessories. If your machine isn't the perfect fit for your kitchen, our expert team is here to help you find the right replacement or process a refund.

Return Process

• 1.
  Initiate a Return Request

  Log into your account or use our Order Lookup tool to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Equipment

  Ensure the machine is thoroughly cleaned, drained of all water, and packed securely in its original double-boxed packaging with all included accessories and manuals.

• 3.
  Label and Ship

  Affix the provided prepaid shipping label to the outside of the box and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned item to verify its condition, we will process your refund or exchange credit within 5 to 7 business days.